Frequently Asked Questions
Q.Is the inventory level correct on the website?
A. Yes, we have a live system that gives real time inventory?
Q.Where do you Ship?
A. We only offer shipping within the United States 50.
Q.I have two places of residence, can I send a restricted item to my residence in a non-restricted area?
A. If your billing or shipping address is located in an area in which the items you are trying to purchase are illegal then we will not send them. We require that any and all documents submitted to us show that you are a legal possessor of the purchased item.
Q. What kind of Payment do you take?
A. We take American Express, Discover, Mastercard, and Visa.
Q. Why can't I place an order?
A. It may be a number of things:
1. Make sure we accept the type of card you are trying to use.
2. AVS verification. Your billing adress information must be exactly the same as the information your card provider has on file for you.
3. CVV verification. The securtiy code on the back of the card needs to be a match what you enter on the website.
We provide the highest security for our customer's personal information. These protocols are a precautionary measure to help us ensure that only you are using your card on our website.
Q. Why do I have to create an account?
A. Your account information is used to contact you in matters regarding your orders. We also use your information to keep track of your history with us, we often give thank you gifts to our most valued cutomers through store credits and coupon codes. Your personal information is never used for marketing or sold to third parties. If you wish to receive a newsletter from us, please sign up in the bottom left corner of our website.
Q. Why was my Order Cancelled?
A. Typically it is because the items you ordered are not legal in either the place where it is being shipped to or your billing address. Please double check our High Capacity Laws page. We do NOT make exceptions for Military or Law Enforcement, if you want possess these items please get involved with your local politics. If your order is cancelled you will be issued a refund and emailed a reason for the cancellation.
Q. Do you take trades?
A. Yes, we consider ALL trades. Submit a contact us form to open a dialogue with one of our team members, tell us what you want to trade and we will give you an estimate of what your item may be worth to us.
Q. Do you offer Dealer Pricing?
A. Yes, we love working together with others in our industry and are willing to give them dealer pricing with a copy of their business/tax license. We also offer link-sharing, drop-shipping, and advertising space. Please submit a contact us form to inquire about any of these.
Q. I cant't find what I am looking for, can you help?
A. Yes, one of our favorite things to do is help our customers find items that they need. Our number one goal is customer service, if we can't help you find something your looking for, then what good are we? We will find anything you need us to.
Q. Do you take backorders?
A. Yes, we do. If an item says pre-order on it, it is currently out of stock but you can still order it. We only put pre-order options on items that will be received within a 2 weeks. Some items are harder to get and will be taken off the website when we are out of stock. If you happen to place an order for one of these items before it is taken down you will be notified and given options on how you would like to proceed with your order.